Privacy Policy
We believe transparency about data practices builds trust. Here's exactly how we handle your information at Fokusfloe.
Effective Date: January 15, 2025
Last Updated: January 15, 2025
At Fokusfloe, we take your privacy seriously. This policy explains how we collect, use, protect, and handle your personal information when you visit our website or participate in our floristry masterclasses. We've written this in plain language because we believe you shouldn't need a law degree to understand what happens with your data.
Information We Collect
| Type of Information | What We Collect | Why We Need It |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | To communicate about classes, send materials, and provide customer support |
| Payment Information | Credit card details, billing address, transaction history | To process class payments and maintain financial records |
| Class Preferences | Skill level, preferred class times, special requirements | To match you with appropriate classes and accommodate your needs |
| Website Usage | IP address, browser type, pages visited, time spent | To improve our website and understand how people use our services |
How We Use Your Information
We use your personal information for legitimate business purposes related to providing floristry education and maintaining our relationship with you. Here's what that means in practice:
- Class Management: Enrolling you in classes, sending schedules and updates, providing materials and instructions
- Payment Processing: Handling payments securely, issuing receipts, managing refunds when applicable
- Communication: Sending class confirmations, educational content, newsletters (with your consent), and important updates
- Service Improvement: Analyzing website usage to make our platform better and developing new class offerings
- Legal Compliance: Meeting requirements under Azerbaijan law and maintaining proper business records
Your Rights Under Azerbaijan Law
As someone whose data we process, you have specific rights under Azerbaijan's data protection regulations. We respect these rights and make it easy for you to exercise them:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, free of charge.
Correct Information
If any of your information is wrong or incomplete, you can ask us to fix it. We'll update our records promptly and let you know when it's done.
Delete Your Data
You can request deletion of your personal information, though we may need to keep some records for legal or business purposes.
Limit Processing
You can ask us to stop using your information for certain purposes while keeping it on file, such as during a dispute resolution.
Data Portability
You can get your information in a format that's easy to transfer to another service provider if you choose to leave us.
Withdraw Consent
For marketing communications or optional services, you can withdraw your consent at any time without affecting other services.
Data Security Measures
We protect your information using industry-standard security measures appropriate for a floristry education business. This isn't about complicated technical jargon—it's about practical steps we take every day to keep your data safe.
Our security practices include:
- Encrypted data transmission for all sensitive information
- Secure payment processing through certified providers
- Regular security updates and system monitoring
- Access controls ensuring only authorized staff can view your data
- Regular backups stored securely and tested for reliability
Information Sharing
We don't sell your personal information to anyone. That's not our business model, and it never will be. However, we do share information with trusted partners who help us provide our services:
- Payment Processors: To handle credit card transactions securely
- Email Service Providers: To send class confirmations and educational content
- Cloud Storage Services: To securely store and backup your information
- Legal Requirements: When required by Azerbaijan law or legal proceedings
All third-party providers are carefully selected and required to maintain the same level of data protection we provide directly.
Data Retention
We keep your information only as long as necessary for legitimate business purposes or as required by law. Here's our typical retention schedule:
- Active Students: We keep your complete profile while you're taking classes and for two years afterward
- Financial Records: Payment and transaction data is retained for seven years per Azerbaijan business law requirements
- Marketing Communications: We'll keep your email preferences until you unsubscribe or ask us to delete them
- Website Analytics: Anonymous usage data is typically retained for two years
International Data Transfers
Some of our service providers are located outside Azerbaijan. When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities and working only with providers who meet international data protection standards.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience. Most of these are essential for the site to work properly, while others help us understand how people use our services so we can make improvements.
You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We'll ask for your consent before using non-essential cookies.
Changes to This Policy
We review this privacy policy regularly and update it when our practices change or when required by law. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Minor updates, such as contact information changes or clarifications that don't affect how we handle your data, may be made without advance notice.
Questions About Your Privacy?
We're here to help you understand how your information is handled. Contact us anytime with questions or to exercise your rights.
We typically respond to privacy inquiries within 5 business days and aim to resolve requests within 30 days as required by law.